PICTS - Outreach

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Our Outreach Team is dedicated to meeting people where they are, or within the wider community—to offer compassionate, practical support to those who need it most. We believe that no one should feel forgotten or face hardship alone, and our work is rooted in dignity, respect, and genuine human connection.

Our Outreach Team exists to bridge the gap between people in need and the support available to them. Whether it’s a warm conversation, a vital resource, or simply showing up consistently, we’re committed to being a steady, caring presence in our community.

We go out because people matter—and everyone deserves to be seen, supported, and valued.

Our team takes the time to talk, check in, and build trust with those who may feel isolated or overlooked. We show up with patience and presence, creating space for real conversations—sometimes light, sometimes difficult, always human. By returning again and again, we offer more than support; we offer connection, dignity, and the reassurance that someone genuinely cares.

We guide individuals toward services, resources, and community spaces—including our Hub—where they can access ongoing support. Our role isn’t just to point the way, but to walk alongside people as they navigate systems that can often feel overwhelming or inaccessible. We offer clarity, encouragement, and a steady presence, helping each person take the next step at their own pace. By connecting them with the right support—and ensuring they feel welcomed when they arrive—we help transform moments of crisis into pathways of possibility.

Every interaction is grounded in kindness, understanding, and the belief that everyone deserves to be treated with respect. We recognise the courage it takes to engage, especially for those who have been let down or unseen in the past. That’s why we approach each moment with patience and humility, creating a space where people feel safe to speak, to pause, or simply to be. By honouring each person’s story and meeting them without judgement, we help rebuild trust—one conversation, one connection, one act of compassion at a time.

Our Outreach Team exists to bridge the gap between people in need and the support available to them. Whether it’s a warm conversation, a vital resource, or simply showing up consistently, we’re committed to being a steady, caring presence in our community.

We go out because people matter—and everyone deserves to be seen, supported, and valued.