PICTS Website Privacy Policy

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1. Information We Collect

We may collect and process the following types of information:

1.1 Information you provide directly

• Contact details (name, email address, phone number) when you:

• Fill in our contact form
• Sign up for updates or newsletters
• Make a donation
• Volunteer with us
• Visit our community hub or outreach services

• Any information you choose to share when communicating with us.

1.2 Website usage data

We use cookies to analyse website traffic and improve your browsing experience. The website states: “This website uses cookies. We use cookies to analyse website traffic and optimize your website experience.” 

This may include:

• IP address
• Browser type
• Pages visited
• Time spent on the site
• Device information

1.3 Donation information

If you donate through our website, payment processors may collect financial information. We do not store card details.

1.4 Volunteer or service‑user information

If you join our volunteer team or access our services (e.g., Community Hub, Veterans Section, Outreach Team, Wee Yins), we may collect additional information necessary to support you safely and appropriately.

2. How We Use Your Information

We use your information to:

• Respond to enquiries and provide support
• Manage volunteer applications and communication
• Process donations and send receipts
• Share updates about events, fundraisers, and community activities
• Improve our website and services
• Maintain safety, dignity, and safeguarding standards
• Meet legal, regulatory, and reporting obligations

We only use your information when we have a lawful basis to do so (e.g., consent, legitimate interest, legal obligation).

3. Cookies

Our website uses cookies to:

• Understand how visitors use the site
• Improve user experience
• Support site functionality

You can accept or decline cookies when prompted. If you decline, some features may not function as intended. 

4. How We Store and Protect Your Data

We take data protection seriously and use appropriate technical and organisational measures to safeguard your information, including:

• Secure servers
• Restricted access
• Password protection
• Staff and volunteer confidentiality practices

We retain personal data only for as long as necessary for the purposes described in this policy.

5. Sharing Your Information

We do not sell or trade your personal information.

We may share information with:

• Trusted service providers (e.g., email services, donation processors)
• Regulatory bodies when legally required
• Partner organisations involved in delivering support services (only with your consent or where necessary for safeguarding)

All partners are required to handle your data securely and lawfully.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent at any time
• Object to certain types of processing
• Request data portability

To exercise your rights, contact us using the details below.

7. Children’s Privacy

We do not knowingly collect personal information from children without appropriate consent. Our Wee Yins service supports families, but data relating to children is handled with strict safeguarding protocols.

8. External Links

Our website may contain links to other websites. We are not responsible for the privacy practices of external sites.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

PICTS - Unit 12, Thistle Innovation Park, Seco Place, Cowdenbeath, Fife, KY4 8LP

Tel: 0800 193 1307

Email: picts.org@gmail.com 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.